Limited Warranty Policy

1. Warranty Period

Boolegon products are covered by a limited warranty starting from the date of delivery. Standard products are covered by a complimentary 3-year limited warranty, while motorized products are covered by a complimentary 2-year limited warranty. The applicable warranty period for each product is specified in the corresponding order and warranty documentation.

Customers should retain their order confirmation, proof of payment, and product label for warranty verification.

2. Covered Products and Components

The 3-year limited warranty applies to eligible manufacturing or material defects for standard products, while motorized products are covered by a complimentary 2-year limited warranty. The applicable warranty period is subject to the warranty terms specified in your order. Warranty coverage includes product structures, headrails and operating mechanisms, lift and transmission systems, motors, batteries, remote controls, charging cables, control components, installation hardware, and related internal components.

Coverage applies only where the product has been properly measured, installed, operated, and maintained under normal indoor conditions.

3. Warranty Remedies

If an issue is confirmed to be a covered manufacturing defect, Boolegon may provide technical support, installation or operating guidance, replacement parts, repair assistance, replacement of the affected component, remanufacturing of the affected product, or another reasonable warranty remedy.

Boolegon will determine the appropriate remedy based on the nature of the defect and the product condition.

4. Warranty Costs

For a confirmed manufacturing defect, Boolegon will cover the cost of eligible replacement parts or remanufacturing.

Shipping arrangements and any related shipping charges will be confirmed by customer service based on the specific circumstances of the claim.

For issues that are not caused by a manufacturing defect, the customer will be responsible for applicable parts, remanufacturing, repair, and shipping costs.

5. Warranty Claim Requirements

To submit a warranty claim, customers may be required to provide the order number, delivery or purchase date, product label, a description of the issue, photographs of the product, a video showing the fault, and other information reasonably requested by customer service.

Failure to provide sufficient information may delay or prevent verification of the claim.

6. Warranty Exclusions

This limited warranty does not cover incorrect measurements; improper installation; improper operation or maintenance; accidental, intentional, or customer-caused damage; impact, crushing, cutting, or excessive force; unauthorized disassembly, alteration, repair, or modification; water damage, moisture damage, fire, or unsuitable environmental exposure; damage caused by children, pets, contractors, or other third parties; normal wear and tear; normal fading, aging, or material changes; failure to follow the supplied instructions; use outside the product’s stated dimensions or operating limits; loss or damage after delivery unrelated to manufacturing; claims submitted after the warranty period; or products for which valid order information or identifying labels cannot be provided.

7. Product or Component Returns

If a product or component must be returned, the return method, destination, and shipping arrangements must be confirmed by our customer service team in advance.

Customers should not return any item without authorization.

8. Warranty Period After Repair or Replacement

A repaired or replacement product or component remains covered only for the remaining portion of the original order’s 3-year warranty period.

Repair or replacement does not restart or extend the original warranty period.

9. Statutory Consumer Rights

This Limited Warranty does not restrict any mandatory consumer rights available under applicable law.

Where any part of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

10. Warranty Contact

To submit a warranty claim, contact support@boolegonblinds.com.

Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM Eastern Time. Saturday-Sunday: Closed.

We typically respond within 24 hours during business days.