Perfect Fit Guarantee Policy

Mistakes happen — we've got your measurements covered.

Overview

Ordering custom-made window treatments online means getting the measurements exactly right. We know that can feel like pressure — so we built the Perfect Fit Guarantee to take that risk off your shoulders. For a one-time fee of $30, add this protection when configuring your shade, and if your measurements turn out to be off upon delivery, we'll help make it right.

The Perfect Fit Guarantee is available for standard (non-motorized) products only.

How It Works

Add Perfect Fit Guarantee to your order when configuring your shade — a $30 flat fee per item, regardless of size or fabric.
Install and check the fit once your shade arrives.
If it doesn't fit, contact our customer service team within 30 calendar days of delivery to start your claim.
Provide your claim details — order number, a description of the issue, and photos or a short video showing the fit problem.
We remake your shade to the corrected dimensions and ship it to you.

Coverage Details

Within Tolerance: If the discrepancy between your originally provided measurements and the correct required dimensions is 1.5 inches (3.81 cm) or less, we will remake your shade at no additional cost.
Beyond Tolerance: If the discrepancy exceeds 1.5 inches (3.81 cm), your shade will still be remade to the correct size — you will only be responsible for the price difference between your original and corrected shade.
Your replacement shade will match the original style, fabric, and color you selected.

What's Not Covered

Motorized Products: The Perfect Fit Guarantee does not apply to motorized shades or blinds.
Non-Measurement Issues: Damage from improper installation, misuse, accidents, or normal wear and tear is not covered under this guarantee. (See our Limited Warranty Policy for manufacturing defect coverage.)
Style, Color, or Fabric Changes: This guarantee covers sizing corrections only — it does not cover changes to the product you originally selected.

Terms & Conditions

One Remake Per Item: Because every shade is custom-made, each eligible product qualifies for one (1) remake only under this guarantee.
One Guarantee Per Order: A maximum of one (1) Perfect Fit Guarantee may be purchased per order.
Claim Window: Claims must be submitted within 30 calendar days of the delivery date. Claims submitted after this period are not eligible.
Proof Required: To process your claim, we may require photos and/or a video clearly showing the installed product and the fit issue. Incomplete documentation may delay or prevent claim approval.
No Refunds: The Perfect Fit Guarantee entitles you to a remake of your product; it does not provide for a cash refund of the original order or the guarantee fee.
Non-Transferable: This guarantee applies only to the original order and original purchaser.

How to File a Claim

To request a remake under the Perfect Fit Guarantee, please contact our support team with your order number, a description of the fit issue, and supporting photos or video:

Email: support@boolegonblinds.com Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (Closed Saturday–Sunday) Response Time: We typically respond within 24 hours during business days.

This Perfect Fit Guarantee is a separate, optional service and does not replace or limit your rights under Boolegon's Limited Warranty Policy or any mandatory consumer protection rights available under applicable law.