Returns and Refunds Policy

1. Custom-Made Products

Boolegon products are primarily custom-made according to the dimensions, colors, fabrics, mounting methods, and configurations selected by the customer.

Therefore, custom-made products are generally not eligible for return, exchange, or refund for personal preference, incorrect selection, or another reason unrelated to product quality.

2. Order Changes and Cancellations

Requests to change or cancel an order must be submitted within 24 hours after the order is placed.

We will make reasonable efforts to accommodate the request. Approval depends on whether production has started and the actual production progress.

After production begins, a request may be refused or may require payment of costs already incurred.

3. Eligible After-Sales Issues

Customers may contact us for assistance where:

• A product is damaged during transportation;
• An incorrect product, color, size, or configuration is received;
• Required parts are missing;
• The product has a manufacturing defect;
• The product does not operate properly;
• The product is materially different from the confirmed order;
• A package or item is lost.

4. Claim Period

Customers must report visible damage, missing parts, incorrect products, or other after-sales issues within 30 calendar days after delivery.

Manufacturing defects arising after this period may remain eligible for service under the applicable 3-year Limited Warranty (standard products are covered by a complimentary 3-year limited warranty, while motorized products are covered by a complimentary 2-year limited warranty. The applicable warranty period is subject to the warranty terms specified in your order.)

5. Required Documentation

To investigate a claim, we may require the order number, product label, photographs of the shipping package, photographs of the complete product, close-up photographs of the affected area, a video showing the issue, measurements or installation photographs, and other information reasonably necessary to verify the claim.

6. Available Remedies

After reviewing and verifying the issue, we may provide measuring, installation, or operating guidance; replacement parts; repair assistance; remanufacturing; product replacement; a partial refund; a full refund; or another reasonable solution.

The appropriate remedy will be determined according to the nature of the issue, product condition, available evidence, and applicable law.

7. Measurement Protection Service

The Measurement Protection Service is an optional service that must be purchased together with the original eligible product order.

It cannot be added after the original order has been placed or after a measurement problem has occurred.

Where an eligible product does not fit because of inaccurate customer-provided measurements, the customer may receive up to two replacement opportunities, subject to the conditions below.

First Replacement

• Boolegon will cover the cost of remanufacturing;
• Boolegon will cover the replacement shipping cost;
• The customer is not required to return the original product.

Second Replacement

• Boolegon will cover the cost of remanufacturing;
• The customer must pay the replacement shipping cost;
• The customer is not required to return the previous product.

8. Measurement Protection Request Period

A Measurement Protection request must be submitted within 30 calendar days after delivery.

Customers must provide updated measurements and any photographs, videos, or other evidence reasonably requested by our customer service team.

9. Permitted Changes

A replacement under the Measurement Protection Service may change only the product dimensions and the supported mounting method.

The customer may not use the service to change the product style, color, fabric, operating system, motor type, control option, or unrelated configuration.

10. Dimension Limitations

Replacement dimensions must remain reasonably related to the dimensions of the original order.

The revised dimensions may not be substantially larger or otherwise materially different from the original dimensions.

Boolegon may review the revised dimensions based on material usage, manufacturing feasibility, product limitations, and the specifications of the original order.

Where the revised dimensions are approved, no additional product-price difference will be charged, and no price difference will be refunded if the revised product is smaller or less expensive.

11. Measurement Protection Exclusions

The Measurement Protection Service cannot be exchanged for cash, refunded separately, transferred to another customer, transferred to another order, used for a different window or installation location, used to change personal preferences, used where false or misleading information has been provided, or used more than twice.

12. Issues Not Eligible for Free Return or Replacement

Free return, replacement, or refund generally does not apply to incorrect measurements where Measurement Protection was not purchased; incorrect selections made by the customer; reasonable color differences caused by screens, lighting, or material batches; minor dimensional variations within reasonable manufacturing tolerances; improper installation or operation; unauthorized cutting, modification, repair, or disassembly; accidental or intentional damage; water damage, contamination, impact, or misuse; normal wear, fading, or aging; or changes in personal preference.

13. Return Authorization

Do not return a product without first receiving confirmation and instructions from our customer service team.

An unauthorized return may not be identified, accepted, or processed.

The authorized return address, where a return is required, may be different from our company address or the original shipping address.

14. Refund Method and Timing

Approved refunds will be issued to the original payment method within 5 business days after approval.

The customer’s bank, card issuer, or payment provider may require additional time to post the refund.

When a full refund is approved, Boolegon will refund the total amount actually paid by the customer to Boolegon for the affected order, including any shipping amount paid as part of that order.

15. Contact Us

To submit an after-sales, replacement, return, or refund request, contact support@boolegonblinds.com and include the order number and supporting photographs or videos.