Shipping Policy

Shipping Destinations

We currently ship primarily to the following countries:

• United States
• Canada
• Japan

Available shipping methods and rates will be calculated automatically at checkout based on your delivery address.

For destinations outside these countries or remote/limited-service areas, please contact us before placing your order. We will confirm whether delivery is available and provide the applicable shipping cost.

Shipping Methods

We use reliable international carriers, including DHL, FedEx, UPS, and local delivery partners depending on the destination and package requirements.

The available carrier will be selected based on delivery location, package size, weight, and service availability.

1. Production Time

Once an order and payment have been confirmed, we will arrange production based on the dimensions, colors, fabrics, mounting methods, and configurations selected by 

Once an order and payment have been confirmed, we will arrange production based on the dimensions, colors, fabrics, mounting methods, and configurations selected by the customer.

Under normal circumstances, custom products are completed within approximately 1-3 business days after the order is placed.

Large orders, unusual dimensions, special materials, or special configurations may require additional production time.

2. Standard Shipping

• Free shipping for all items

Standard shipping generally takes approximately 10-14 business days after dispatch.

This estimated shipping period does not include the production time.

3. Expedited Shipping

Expedited shipping generally takes approximately 7–10 business days after dispatch. Shipping fees range from US$20 to US$50 per order, with the final shipping cost calculated based on the package size and weight.

Expedited shipping is not available for every destination. Availability will depend on the customer's delivery address, carrier coverage, package size, and other shipping conditions.

The expedited delivery estimate does not include production time.

4. Tracking Information

After an order has been dispatched, we will provide a shipment tracking number.

Customers may use the tracking number to monitor shipment progress through the carrier's tracking system.

5. Estimated Delivery Dates

All shipping times are estimates and are not guaranteed delivery dates.

Actual delivery may be affected by:

• Delivery destination;
• Public holidays;
• Weather conditions;
• Customs inspections;
• Flight or transportation arrangements;
• Remote-area delivery;
• Carrier delays;
• Other events outside our reasonable control.

If tracking information has not been updated for an extended period, customers may contact us for assistance.

6. Delivery Addresses

Customers are responsible for providing a complete and accurate recipient name, telephone number, street address, city, state or province, postal code, and country.

Address-change requests should be submitted as soon as possible and before the order is dispatched. Once an order has been shipped, we cannot guarantee that the carrier will be able to modify the address.

If an incorrect or incomplete address causes delivery failure, return, redirection, or redelivery, the customer will be responsible for the resulting fees.

7. Multiple Shipments

Orders containing multiple products may be divided into separate packages because of package size, production timing, or carrier requirements.

Separate packages may have different tracking numbers and may arrive on different dates.

8. Shipping Delays

If a shipment is delayed, we will assist the customer in contacting the carrier and investigating the shipment status.

Any remedy or other assistance relating to a delay will be determined according to the specific circumstances.

Delays caused by weather, holidays, customs authorities, carriers, transportation disruptions, or other matters outside our reasonable control are not considered product defects.

9. Lost or Damaged Packages

Customers should contact us promptly if a package appears to have been lost in transit, arrives with severe packaging or product damage, is marked as delivered but cannot be located, or contains missing items.

Customers may be required to provide the order number, tracking number, packaging photographs, product photographs, product labels, videos, or other information requested by the carrier or Boolegon.

After verification, we may provide carrier assistance, replacement parts, a replacement product, a refund, or another reasonable solution depending on the circumstances.

10. Duties, Taxes, and Customs Charges

Applicable import duties, customs clearance fees, and taxes are included in the product price paid by the customer.

Customers will not normally be required to pay additional import or customs charges for an order unless a charge results from incorrect information provided by the customer or another exceptional circumstance outside our control.

11. Contact Us

For shipping assistance, contact support@boolegonblinds.com and include the order number and tracking number, where available.